The Challenge: For an iconic Australian organisation, history was both a strength and a hurdle. Operating in a rapidly evolving industry with a 3,000-plus workforce spread across the country, they were battling fragmentation. For their next era of growth, they needed to stop looking backward and start aligning their purpose, culture, and operating model for the future.
The Solution: We partnered with the Executive Leadership Team to orchestrate a multi-year transformation that reached every corner of the business.

• Setting ambition: We facilitated ELT workshops, leader interviews and enterprise-wide listening sessions with more than 235 people to define a new “North Star”, moving the organisation from fragmented effort to a unified future ambition. 
• Culture shift: We identified high-impact behavioural shifts, and mapped the structural, policy and process changes required to sustain them. This roadmap, backed by clear metrics, turned desired behaviours into daily habits.
• People strategy: We reflected the organisation’s differentiators in the operating model and people strategy, protecting their competitive advantage through every stage of the design. 
• Operating model: Using a data-driven technology platform, we modelled real-time scenarios for 24 core functions. We reshaped the organisation team-by-team, integrating two distinct businesses into a single framework that reduced duplication and reliance on external contractors. 
• Align and execute: We worked in tandem with the People and Culture team to implement changes, while building their internal capability. By aligning new teams on direction, accountabilities and expectations, we equipped leaders to be effective role models

The Impact: The result was a total reset. With a unified operating model and a leadership team role-modelling a new culture, the organisation moved from a legacy mindset to a future-ready powerhouse.